We are proud to mention that Eastman is the first company in India to come up with this concept. We have started our exclusive Show Rooms cum demo and Service Centers at different locations in India. The company has opened Six showrooms in 2007-08 those are already in operation and in 2008-09 We are planning to open 15 new showrooms.
India Market is one of the tough markets in the world because end users are very-very professional. Being a Service Industry end user satisfaction is of utmost importance in terms of Spares availability, after sales back up and Servicing support. Keeping this in consideration last year we started this venture. We are giving following services in our Show Rooms.
Product Display: Whole product range is displayed that helps the end users to select the model of their choice.
Live Demonstration: In every show room we have demonstration room. This is the facilitation to the customers to have the feel of the tool in live usage. This helps to understand the tool before purchase.
Service Centre: In every Show Room we have service centre. This is a more homogeneous feel and a step to give peace of mind to the customers. In every show room we have stock of spare parts. In case of any break down customers can come down to the show room to have service back up.
Purchase: Being a fix price selling outlet it is a very clear reflection of Total value for money